General Refund Policy


  • If you change your mind after placing your order, we will cancel your order for a one-off cancellation fee of £11.50. Please note that we are unable to accept impression kits for return.

  • One of the reasons our custom fit products are so affordable is that it is the customers’ responsibility to send us a good quality impression to use. We are here to help you achieve this, so if you have any questions please do not hesitate to contact us.

  • If you can’t provide a good quality impression, we can cancel your order for a one off fee of £20. This covers the impression stage materials, cross-contamination (hygiene) checks, shipping & handling fees. 

Refunds & Returns on Custom Fit Dental Products

  • All our custom fit dental products are produced for a customer’s individual mouth, therefore custom fit dental products are not returnable or refundable. Should you have any issues with your custom fit dental product when it arrives, please contact us immediately for support and advice.