Frequently Asked Questions
If you have questions about any of our products, services or online shop, please take a look below at our list of frequently asked questions where you may be able to find answers. However; if you’re unable to find an answer below, please don't hesitate to contact us.
COVID-19 SAFETY UPDATE
Please rest assured that the health and safety of both our team and our clients is at the forefront of our current operations. We take the cleanliness and sanitation of our products and our facility very seriously and are following the most current information available from Public Health England to mitigate any and all risk. All of our products are produced, packaged and shipped following these strict guidelines. If you have any questions, please do not hesitate to contact us and we will be happy to discuss any queries you may have.
ORDERS & DELIVERY
CUSTOM FIT PRODUCTS
Are your products the same as going to the dentist?
Yes! Our custom fit products are exactly the same quality as you would receive from your dentist. All our custom fit products are manufactured by our in-house registered experienced Dental Technicians.
What is the home self impression kit?
The home self impression kit contains dental impression putty and impression trays. The kit allows you to take your own dental impression(s). Full details can be found in the self impression instructions page.
Please note that our custom fit products are created using our home self impression kit. Under no circumstances would any registered Dental Technicians physically take an impression.
Is the home self impression kit suitable for everyone?
The home self impression kit is not suitable for people who have loose crowns, bridgework, fixed orthodontic treatment or other oral problems i.e. gum disease.
What happens if I make a mistake with the home self impression kit?
If you follow the instructions carefully and follow each step there is no reason why you should make a mistake. If you have any questions prior to impression taking please contact us. If you have not followed the instructions and have made a mistake you can purchase extra regular setting dental impression putty from our website.
Are the products suitable for children?
Our products are for adults only (except our sport mouthguards which are suitable from age 9 upwards) unless otherwise instructed by your dentist.
I have my own model of my teeth can I send you that?
Sorry we cannot accept your own model of teeth. As our technician has not manufactured the model we cannot guarantee the quality / fit of the custom fit product.
How do I clean my custom fit product?
Do not use hot or boiling water to clean your custom fit dental product as this will distort the shape.
We recommend using Nitradine Tablets to clean all our custom fit dental products.
Do you send me the models of my teeth?
We do not send the models with your final product. We keep your models for 14 days after your order has been dispatched. If you require a new custom fit product after 14 days we will require a new impression from you.
ORDERS & DELIVERY
How do I order my custom fit product from you?
We have tried to make the ordering process as simple as possible for our customers. Here is our simple ordering process:
Place your order and we will send you a home self impression kit with full easy to follow instructions. Items will be shipped via Royal Mail on the same day when ordered before 3pm Monday – Friday.
Complete your impression at home using the easy to follow instructions. See our 'how to take your impression' guide for detailed instruction on how to take your own impression(s).
Return your completed impression along with the order form. Sorry we do not cover the return postage this is covered by the buyer.
How long does it take to receive my final product?
Upon receipt of a customer’s impression(s) we will endeavour to manufacture the final product within 10 working days. If there is a problem with the impression or availability the customer will be contacted and informed of the expected delivery date.
Free shipping applies only to the UK *
* Includes postage of impression kit and final product only.
Please contact us prior to buying if you require shipping outside of the UK.
Items will be shipped via Royal Mail on the same day when ordered before 3pm Monday – Friday.
CUSTOM FIT PRODUCTS
What are custom fit whitening trays?
They are a replica of your teeth. The trays are designed to fit comfortably in your mouth. They will hold the teeth whitening gel firmly and evenly over your teeth to give consistent coverage so that your teeth whiten evenly. The whitening trays are made from a 1mm soft material and are fully sealed around the gum line to prevent any gel from leaking onto your gums. The whitening trays are scalloped around the teeth to aid the removal of any gel from around the gum area in the event of over filling the trays.
What is a bite guard?
Bruxism is a medical term that describes the act of grinding the teeth and clenching the jaw. Sometimes, people grind their teeth without it causing any symptoms or problems. However, regular and persistent teeth grinding can cause pain and discomfort in your jaw and it can wear down your teeth. Bite guards (also referred to as night guards) are used for teeth grinding and can be worn during the day or throughout the night to help relieve the pain and discomfort associated with teeth grinding. The bite guard is made from either 2mm or 3mm soft material for ideal comfort.
What is a retainer?
A retainer is made from a clear rigid material. Retainers are used post orthodontic treatment usually after the use of a brace. The retainer helps to stop your teeth moving back to their original position. It will not move your teeth.
Sports Gum Shields – which thickness do I need?
Custom fit Sports Gum Shields are ideal for a range of sports and are available in a thickness of either 4mm or 5mm.
4mm thickness for sports where the head is a non-intentional contact zone and no weapons or sticks are used i.e. rugby, football.
5mm thickness for sports where the head is an intentional contact zone and where weapons or sticks are used i.e. boxing, MMA, Hockey.